Recently, the Better Business Bureau foisted an “F” rating on Epic Games’ Cary, North Carolina-based offices due to a lack of responses to customer complaints, many of which were through the Epic Games’ ticketing system. Variety has reached out for more information on the self-service solution, and will update if a response is received. December 2022 FTC plans to use settlement money to refund Fortnite gamers Epic Games, the company responsible for the popular online video game Fortnite, has agreed to pay 245 million to settle FTC allegations related to in-game purchases. Epic's 'no questions asked' refund policy requires players to 'verify ownership of the account' Source: Text of the automatic response from the tweet: 'Thank you for contacting Epic Games Player Support This is an automated response to your selected issue. Games can be refunded within the first 14 days of purchase and can only be done if you havent played the game for more than 2 hours. Refunds must be given within 14 days of receipt of cancellations, but traders can delay your refund if they havent received the goods or evidence you returned. He also stated that users would be given “no-questions-asked” refund tokens for use within the first 14 days after purchasing a game.įor now, players wishing to refund a game that falls within the unlimited refunds policy will still have to go through the player support form, but as Galyonkin has stated, the team is currently working on a fix for that. After reaching out to the publisher at their listed support email address. Make sure to review our Marketplace Guidelines before submitting a refund request. At the time, Epic Games stated that the “manual” review process was only temporary, as Epic’s Tim Sweeney noted during interview with . Any player who has spent money on Rumbleverse will be eligible for an automatic refund of money spent on or in the game, once game services conclude Tuesday. If the publisher is unable to respond or address the issue within 3 business days, we'll grant the refund, and request that the publisher update their product with the feedback we receive. Epic noted these requests were due to the fact they were “serious about player security” in the forms, and would not issue a refund or make any changes to the account if account verification was not completed. 1. General Questions This is the ideal email address if you have a general inquiry about the Epic Games store, the Epic Games client, or.
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